Privacy Policy & SMS Messaging Privacy Policy

Last Updated: March 13, 2026

Neu Medical (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information obtained through our website, https://neumedicaldme.com/ (the “Website”), as well as through our SMS messaging program.

This policy applies to information collected through our Website and through communications with Neu Medical, including SMS or MMS text messaging.

By accessing or using our Website or opting in to receive text messages from us, you agree to the terms of this Privacy Policy.

Information We Collect

When you use our Website or communicate with Neu Medical, we may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Information submitted through contact forms

  • Information related to equipment orders, rentals, or inquiries

This information may be collected when you:

  • Submit a contact form

  • Request information about medical equipment

  • Place an order or rental request

  • Communicate with us by email, phone, or text message

  • Subscribe to updates or marketing communications

We collect this information to respond to inquiries, provide services, process requests, and improve our Website and customer experience.

SMS Messaging Program

Neu Medical may offer the option to receive communications via SMS or MMS text messaging.

By opting in to receive text messages from Neu Medical, you consent to receive messages related to:

  • Service notifications

  • Equipment orders or rental updates

  • Customer service communications

  • Appointment reminders or follow-ups

  • Important account or service updates

Message frequency may vary depending on your interaction with our services.

SMS Information We Collect

When you opt in to our SMS messaging program, we may collect:

  • Mobile phone number

  • Opt-in consent and the date/time of consent

  • SMS interaction history (messages sent and received)

  • Information you voluntarily provide through text responses

This information is used solely to communicate with you and provide the services you request.

How We Use Your Information

We may use your information to:

  • Respond to inquiries and customer service requests

  • Provide information about medical equipment products or rentals

  • Process orders or service requests

  • Communicate with you about your request or account

  • Send service notifications and updates

  • Send SMS communications you have opted in to receive

  • Improve our Website, services, and customer experience

  • Maintain the security and functionality of our Website

Information Sharing

Neu Medical does not sell, rent, or share your personal information or mobile phone number with third parties for marketing purposes.

We may share information only with trusted service providers that help us operate our business, including:

  • Website hosting providers

  • Customer communication platforms

  • Messaging platforms used to deliver SMS communications

  • Billing or service partners that assist in fulfilling equipment orders or rentals

These service providers are only permitted to use your information to perform services on our behalf and are required to keep your information confidential.

We may also disclose information when required by law or when necessary to protect our legal rights.

Website Analytics

Like many websites, we use analytics tools such as Google Analytics to collect standard internet log information and visitor behavior information.

This information may include:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our Website

  • Time spent on pages

  • General geographic location

This information helps us understand how visitors use our Website and improve the user experience.

Cookies

Our Website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help websites recognize returning visitors and track website usage.

Cookies may be used to:

  • Analyze website traffic

  • Save user preferences

  • Improve website functionality

You may disable cookies in your browser settings, though some features of the Website may not function properly if cookies are disabled.

Third-Party Links

Our Website may contain links to third-party websites or services. Once you leave our Website, we are not responsible for the privacy practices of those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy unless a longer retention period is required by law.

For SMS communications, we may retain:

  • Mobile phone numbers

  • Consent records

  • Messaging history

for as long as you remain subscribed to the SMS program and as required to comply with legal or regulatory requirements.

Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction or deletion of your information

  • Opt out of certain communications

For SMS communications, you may opt out at any time by replying STOP to any message you receive.

You may also request assistance by replying HELP.

Data Security

Neu Medical takes reasonable administrative and technical measures to protect your personal information. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Website and SMS messaging program are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information has been collected from a child without appropriate consent, we will delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date.

Your continued use of the Website or participation in our SMS messaging program after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Neu Medical
Email: office@neumedicaldme.com

Website: https://neumedicaldme.com

Address: 4570 W 77th St Suite 142, Minneapolis, MN 55435